GAIA’s Customer Experience Universe
Our customer “Click to Engage/Call” omnichannel cloud-based technology, helps companies better manage and optimize customer experience and revenue. GAIA’S Click-to-Engage/Call improves CX, accelerates revenue, reduces costs, and is easy to use.
GAIA CT’s technology delivers audio anywhere in the world at a fraction of previous costs.
- Instant superior engagement from first “click”
- Visual dashboards provide valuable data to live agent
- Easy to use, plug and play technology ( No downloads-No plug ins)
- Omnichannel – works on all browsers/devices.
- Fully encrypted calls.
- POPI privacy integration
Dramatically reduces call abandonment while offering far superior CX:
- Global calling without global numbers
- Click to Call
- Digital IVD (IVR)
- In-app calling
- Call back functionality
- Video Calling
- Real time transcription for agents
- Real time translation