The functionality translates phone calls live as they happen. When the customer speaks, GAIA RTC assesses the language being spoken by the customer, then translates in real-time for the agent as both text and synthesized voice. When the agent’s spoken words are translated into the caller’s tongue, the caller may even hear the Agent’s own personal “AI Voice” in the translation language.

To provide this voice translation, GAIA RTC combines state-of-the-art Neural and AI Automated Speech Recognition (ASR), Natural Language Processing (NLP), Neural Machine Translation (NMT) and Neural and AI Automated Voices to create real-time voice translation. Over 100 existing language translation databases provide near Speech to Text (transcription), Text To Text translation (chat and subtitles), Text To Speech (voice). These engines work in unison to deliver results in approximately in 55 languages as voice and 103 languages as text – all in 1 second or less.