Features & Functionality
CORE
Click to Call Technology
- Add our click to call button to your website, mobile app, or other key digital touch points
- No additional infrastructure needed
- Customers stay within your website or APP when reaching out
Interactive Visual Directory (IVD)
- Replaces IVR menu trees with easy visual-touch directory
- Gets customers where they want to go easier and faster
- Eliminates voice response systems
- Increases operational efficiency
Instant Call ID and Geo-location
- Agents know who is calling as caller information loads instantly
Video Call and Text Chatting
- Communicate in the way the customer prefers
Simple Installation
- No new phone numbers needed
- Fast and easy installation with contact centre and CRM platforms
Saves Money
- Reduces the cost for traditional inbound 1- 800 and other toll-free numbers by at least 50%
- Retain your same contact number that can now be used worldwide
Enhanced Functionality
Transcription
- Accurately transcribes all conversations in real time, on the screen
- Separates and identifies by speaker and language for each individual call
Translation
- Automatic language detection of inbound caller
- Real-time translation in both directions; caller and agent speak and listen in their own language
Call Analytics and Efficiency Metrics
- Direct your transcribed call data for future analysis
- Use real time feedback to prompt agent for next steps or response
Custom Integrations with Digital and Legacy Systems
- Existing integrations with Salesforce, Nice InContact, Genesys and many more
Skills Based Routing and Custom Forms
- Collect data before agent connects
- Send callers through specified routing based on form data