GAIA CUSTOMER EXPERIENCE UNIVERSE
GAME CHANGING INNOVATIONS
IN 60 LANGUAGES
NON-SPAM CALL- BACKS WITH LOGO
GAIA enhances CX while accelerating business growth. Replace frustrating IVR with clickable website Visual Directory, toll-free global calls with same number, translation, and a marketing opportunity.
Add real time transcription, transcription dictionaries, archived and enabling AI predictive analysis, as well as call escalation Chat > Voice > Video Call, with full compliance for special needs.
Every agent speaks more than 60 languages and chats in over 100 using cutting edge Speech Technologies, accurate and industry specific with unique innovations for correct gender and pronouns.
Creates instant and scheduled call backs. Client sees your logo and knows that it is you calling, not flagged as spam scam or unknown, trackable and logged with the return call in audit trail.
- Instant superior engagement from first “click”
- Audio anywhere in the world at a fraction of previous cost
- Visual dashboards provide valuable data to live agent
- Easy to use, plug & play technology, no downloads
- Omnichannel – works on all browsers/devices
- Fully encrypted calls
- POPI privacy integration
- Compliant: ADA, FERC, HIPAA, GDPR…
- Global calling without global numbers
- Click-to-Call, including Video calling
- Digital IVD (Visual IVR)
- In-app calling
- Call-back functionality
- Real time transcription
- Real time translation
- All while dramatically reducing call abandonment