Policies

As part of registering to utilize the GAIA.rtc service, you, the business website owner, will be asked to provide Gaia Communications Technologies, (“GCT”) with a payment mechanism. GCT accepts the following payment methods, PayPal, Visa, Mastercard, Discover and American Express. GCT bills its customers either on the 1st or the 15th of the month. Your billing date will be the billing date nearest to, but prior to, your date of registration. For example, if you register to be a GAIA.rtc customer on the 14th of the month, your billing date will be the 15th of that month. If your register on the 16th of the month your billing date will be on the 1st of the following month.

Billing is per interaction based on usage. There are two components to the price charged.

– GCT will bill you per interaction with the GAIA.rtc software a flat fee per inbound call no matter the call’s duration.

– Fore Street Telecom LLC, GCT’s telecommunications partner, should you elect to use the Public Switched Telephone Network (PSTN), will bill for minutes of use for PSTN completed calls along with all associated telecommunications taxes and fees.

Interaction fees, and telecommunications charges are listed as part of the GAIA.rtc billing plans

On the 1st or the 15th of the month GCT will process and send out Invoices electronically to the billing e-mail associated with your registration on behalf of both Gaia Communications Technologies and Fore Street Telecom, with both companies billing appearing on a single invoice. At that time GCT will contact its payment processing affiliate to validate the current payment mechanism for available balances and notify all clients in preparation of payment processing on the 7th or 21st of the month in question. Should there be an issue with your payment mechanism you will be informed at this time and asked to take corrective action.

Should payment processing on the 7th or 21st fail, all associated client accounts will be placed on Hold until payment corrective action occurs.

Using the GCT self-administration panel you may change your payment mechanism at any time

Should you wish to challenge any items appearing on your invoice you must inform GCT of your objections within thirty (30) days of receipt of the invoice. Should GCT determine that your billing objections are valid, you will receive a credit on your account for any overcharges by GCT.

Should you decide to terminate your GAIA.rtc service you must notify GCT prior to your billing date. If you notify GCT after your billing date you will be billed for services during the full term of then current month. No refunds will be given for partial month’s service if GCT is notified of a desire to terminate service after the billing date. In the event that you have a credit balance on your account at the time you choose to terminate your service your payment mechanism will be credited the balance due to you.